Last updated: 1st September 2025

PBD Maintenance Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://pbdmaintenance.co.uk or contact us.

1. Who We Are

PBD Maintenance Ltd is a family-run business based in Bristol, UK, offering plastering, building, kitchen installations, fire doors, decorating, and general property maintenance services.

Company Name: PBD Maintenance Ltd
Website: https://pbdmaintenance.co.uk
Email: info@pbdmaintenance.co.uk
Phone: 07411 673 590
Address: Unit 3, Smith's Complex, Coniston Rd, Patchway, Bristol BS34 5PA

2. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact details – name, email address, phone number, postal address.
  • Enquiry details – information you provide when requesting a quote or service.
  • Technical information – IP address, browser type, device information, and cookies when you visit our site.
  • Communications – emails, phone calls, or messages exchanged with us.

We do not knowingly collect information from children under 16.

3. How We Use Your Information

We use your information for:

  • Responding to enquiries and providing quotes.
  • Delivering our services.
  • Managing customer relationships.
  • Sending important updates or service-related information.
  • Improving our website and services through analytics.
  • Meeting our legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to provide our services and fulfil agreements with you.
  • Consent – when you agree to marketing communications.
  • Legitimate interests – to manage our business, respond to enquiries, and improve services.
  • Legal obligation – to comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your data. We may share your data with:

  • Service providers (website hosting, email providers, IT support).
  • Professional advisers (accountants, legal advisors).
  • Regulators, if required by law.

All third parties are required to respect your data and only process it for legitimate purposes.

6. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve user experience.
  • Analyse website traffic (e.g., Google Analytics).
  • Support marketing and performance tracking.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We retain your personal data only as long as necessary:

  • Enquiries: up to 12 months.
  • Customer records: up to 7 years (for legal and accounting purposes).
  • Technical/analytics data: in line with provider policies (e.g., Google).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Data portability (transfer your data).
  • Withdraw consent at any time (for marketing).

To exercise these rights, please contact us at info@pbdmaintenance.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to keep your data secure. However, please note that no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

PBD Maintenance Ltd
Unit 3, Smith's Complex, Coniston Rd, Patchway, Bristol BS34 5PA
Email: info@pbdmaintenance.co.uk
Phone: 07411 673 590

If you are not satisfied, you can complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.